F A Q

How do I book?

Submit your enquiry through our Book Now form. We’ll confirm availability and send you an invoice. Once payment is received, your booking will be confirmed, along with collection and return details. Please allow 1–2 business days for booking enquiries.

Are items on hold during the enquiry stage?

No, bookings are only confirmed once full payment has been received.

What is the hire period? 

Our standard hire period is 3 days (based on 8am–8pm).

Additional days can be added for a nominal daily fee.

Do you have a minimum hire requirement?

No minimums here! You can hire just one item or as many as you like.

Can I hire a complete look?

Yes! We offer the full hire styling package including our ceremony pots, champagne tower and wishing well for a complete, cohesive setup. Contact us for package pricing.

I have a styling idea not shown on your website. Can I request a custom package?

Absolutely. Share your vision with us and we’ll curate your desired look using our available pieces. We can also provide additional photos or videos during your enquiry to help you visualise the setup.

Last minute bookings

Bookings made within 48 hours of collection may incur a $50 urgent processing fee. 

Can I personalise items?

Yes! Our wishing wells can be customised with personalised decals starting from $30. Get in touch for a quote and to explore our design options.

What is the personalisation process?

Once you’ve selected a design option, we’ll create a digital mock-up for your review and approval. You’ll have two rounds of revisions to finalise your design before production. 

Is there a refundable security deposit?

Yes. a refundable security deposit applies to each hire. The amount varies depending on the item or package selected.

What is the refundable security deposit for?

The security deposit helps safeguard our hire items. It is refunded once your hire is returned in good condition and has passed our inspection process. Refunds are processed every Tuesday.

What happens if something gets damaged or lost?

If an item is damaged, a portion of the security deposit may be retained to cover repair or replacement costs.

If an item is lost or broken beyond repair, the full security deposit will be retained.

How do I make payment?

Payments are made via bank transfer. All payment details will be provided on your invoice.

Do I need to pay in full?

Yes, your total invoice (hire fee + refundable deposit) must be paid in full to confirm your booking.

How do I collect and return items?

All hires are self pick-up and drop-off.

For smaller bookings, we offer contactless collection and return between 8am–8pm. Full instructions are provided once your booking is confirmed.

For larger bookings, we’ll organise a specific pick-up and return time closer to your event date.

Do you offer deliver or setup?
To maintain our accessible pricing, we currently don’t offer delivery or setup services. However, we can recommend trusted local contacts if needed.

Where are you located?
We're based in Aubin Grove, WA and located just a minute off the Freeway, making it convenient for both Perth locals and those heading down south.

Can someone else collect on my behalf?

Yes of course! Please notify us beforehand of any alternate pickup person.

Do I need to clean items before returning?
Most items won’t require washing. Just return everything in the same clean and original condition it was hired in. If items are heavily marked or dirty, a cleaning fee may apply.

For champagne glasses, no washing is required — simply ensure they’re dry and free of liquid before returning them in their provided storage boxes.

What are the protective boxes and sleeves for?

They’re provided to keep your items safe during transport and storage. Please return all packaging materials to avoid deductions from your security deposit.

Do you offer in-person viewings?

We currently operate online, but we’re more than happy to provide photos, videos, and styling guidance to help you visualise your setup before confirming your booking. 

Cancellation Policy
Cancel 30 days or more before event date – full refund
Cancel within 30 days – 50% refund
Cancel within 14 days – non-refundable

Can I reschedule my booking?

Yes, we understand plans can change. Reschedules are possible depending on availability and the timing of your request before the event date. A small reschedule fee may apply.

If your request is made within 14 days of your event, standard cancellation terms will apply. Please contact us as soon as possible if your event date changes.